Returns and Refunds Policy

Returns and Refunds Policy

At GLT Racegear, we hope you are delighted with everything you purchase from us. However, we understand that there may be times when you need to return items. Below, you'll find details of our Refunds and Returns Policy.

Refunds and Returns Policy

Undelivered Orders If your order has been shipped but has not been received, it is your responsibility to notify our customer services team via telephone, in writing, or email at support@glttracegear.com within 10 days of receiving the shipment confirmation. This allows us to raise a claim with our courier company.

Damages or Shortages Upon delivery, you must inspect the goods. If you notice any postal damages or shortages, please inform us in writing via telephone or email within 72 hours of the goods being delivered.

Amending or Cancelling Orders 24-Hour Cancellation: You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, once your order has been dispatched, cancellations or amendments (including address changes or changes to order lines) cannot be made unless:

  • Notification of dispatch exceeds 30 days, or

  • A pre-ordered item has exceeded the 30-day period specified during purchase.

Returns Process Goods must be returned securely packaged, preferably in their original packaging, to prevent damage during transit. We recommend using a recorded delivery service and informing us of the tracking number. If your return request is approved, we will contact you with further instructions on how to proceed with the return.

Return Shipping: The customer is responsible for the return shipping cost. Refunds will be processed back to the original payment method within 14 days of receiving the goods.

Extended Returns for Holiday Purchases Orders placed between 1st December and 25th December benefit from an extended returns policy and can be returned until 10th January for a full refund, repair, or replacement.

Conditions for Returns We will not accept liability if:

  • You fail to notify us of damages or shortages within the specified time.

  • The goods are used further after notifying us of damages.

  • A defect arises from improper storage, use, or maintenance.

  • The defect is due to normal wear and tear.

  • The defect is caused by misuse, negligence, or alterations.

Exclusions

  • Personalised Items: Refunds or exchanges cannot be offered unless the item is faulty.

  • E-Gift Vouchers: Refunds or returns are not available for E-Gift Vouchers.

Customs & Duty Charges All items are shipped from the United States. Any duty, clearance, tax, or carrier charges incurred upon entering other countries must be borne by the recipient.

We cannot provide guidance on thresholds or rates as these vary by country and product. For any additional charges, the carrier will contact you directly to arrange payment.

Complaints and Comments If you have complaints or comments regarding our website or products, please email us at support@glttracegear.com. To assist us in addressing your concerns, please provide the following details:

  • Name

  • Postal/ZIP code

  • Order Number

  • Product Description

  • Account email address

  • Reason for contacting GLT Racegear

We aim to acknowledge all emails within 2 working days. Our customer service team is available from 9:00 AM to 5:00 PM (ET), Monday to Friday.

Dispatch Information Orders are processed as quickly as possible; however, certain circumstances may delay dispatch:

  • Pre-Orders: Items will be dispatched within the timeframe stated on the website.

  • Payment Card Checks: Additional checks may delay dispatch to reduce fraud risk.

  • Personalised Items: Products requiring customization may take an extra 3-5 days to prepare.

Privacy Policy

At GLT Racegear, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

By using our website, you consent to the practices outlined in this Privacy Policy.

Information We Collect We collect two types of information:

  • Personal Information: This includes your name, email address, postal address, phone number, and payment details that you provide when placing an order or contacting us.

  • Non-Personal Information: This includes data related to your browsing behavior, IP address, browser type, operating system, and other technical details that help us improve our website and services.

How We Use Your Information We use the information we collect in the following ways:

  • To process and fulfill your orders, including sending you order confirmations, updates, and shipping information.

  • To improve the functionality and user experience of our website.

  • To send you marketing communications (if you have opted in to receive them).

  • To respond to customer service requests and inquiries.

  • To prevent fraud and protect the security of our website and transactions.

Sharing Your Information We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in running our website and fulfilling orders, including payment processors, shipping companies, and email service providers. These third parties are obligated to use your information only for the purposes of providing services to us and are bound by confidentiality agreements.

We may also disclose your information when required by law or when we believe disclosure is necessary to protect our rights or comply with a legal process.

Cookies and Tracking Technologies We use cookies and other tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us recognize you when you return to our site and personalize your experience. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of some features on our site.

Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights You have the right to:

  • Access and update your personal information at any time.

  • Request the deletion of your personal data (subject to legal obligations).

  • Opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at support@glttracegear.com.

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to the policy will be posted on this page with an updated revision date.

Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Email: support@glttracegear.com

We value your privacy and are committed to safeguarding your personal information.